This policy sets out how we verify players and handle their information on our platform. It covers every account holder in the United Kingdom, from sign-up through to each withdrawal. Read it once, and you will know what we ask for and why.
Introduction
Anti-money laundering checks sit at the heart of how Real Bet protects your money and our community. They confirm that the funds moving in and out of the platform are clean. These same checks support responsible gambling, so people stay inside healthy limits.
Our approach follows the standards tied to our UK Gambling Commission licence. You share a few documents, we confirm who you are, and only our trained team ever sees them.
Customer Verification
Customer due diligence begins the moment you open an account with RealBet. We gather a small set of details first, such as your name and date of birth. After that, we match them against trusted records before your first withdrawal.
Most checks run quietly in the background, so you barely notice them. When our automatic system wants a closer look, we ask you to upload a document or two. Our team then reviews your file by hand, and the table below shows the timings you can expect.
| Automatic checks | Often instant |
| Manual document review | 24 to 48 hours |
| Source of funds review | 1 to 3 working days |
Identity Check
Identity verification puts a real, named person behind every account. You confirm yours with one clear, in-date document. We accept any of these:
- A valid passport
- A UK or EU driving licence
- A national identity card
Keep the photo sharp and show every corner, since a blurry image slows our review. On rare occasions we also ask for a quick selfie, so we can match your face to the photo you sent. Once we link your document to your profile, this stage stays done.
Address Check
Proof of address confirms where you live. We need one recent document, dated inside the last three months. You can send any of these:
- A recent utility bill (gas or electricity)
- A bank or building society statement
- A council tax letter
Your name and home address must show clearly on the page. A mobile phone bill does not count, so pick another option from the list above. This document verification step also blocks anyone who tries to use your details.
Source of Funds
Now and then we ask where your money comes from. Source of funds requests usually apply once your deposits pass a set level over a period, often between £2,000 and £5,000. These questions protect players who might be spending beyond comfortable means.
A few simple records answer this request quickly. You can share one of the following:
- A recent payslip
- A bank statement
- Evidence of a recent win
Higher activity can lead to a wider check, where we look at your overall wealth before you carry on. We keep this private and ask only for what your situation calls for, never as a verdict on how you play.
Transaction Monitoring
Our systems watch deposits and withdrawals around the clock. Transaction monitoring helps us notice patterns that look out of place for a normal account. We focus on the overall shape of your activity, not on any single bet.
A handful of behaviours can raise a flag for our team:
- Many small deposits inside a short window
- Money paid in and pulled out with very little play
- Payments tied to several different cards
When something unusual shows up, we review it before any funds move. You can also set your own deposit limits for extra control over your play. Most checks clear within minutes, and you keep playing as normal at RealBet Casino.
Suspicious Activity
Sometimes a pattern points to a real risk rather than a simple mix-up. We treat each case with care and follow strict UK rules. Where the risk holds up, our compliance team files a suspicious activity report with the National Crime Agency.
The law shapes what happens next. For casinos, a defence against money laundering report comes into play once a flagged amount reaches £3,000. We cannot always share the contents of such a report with you, because the rules limit what we may say.
You can help us keep the platform clean as well. Honest play and accurate details lower the chance of a false alarm. Clear records also let us settle any query faster, without holding up your funds.
Account Review
We look over accounts from time to time to keep every record current. An account review may refresh your documents or update our notes on your recent activity. A review can also follow a change you make, such as a new card or a new address.
We email you when a review begins, so you know what we need. We may pause a few features while it runs, and you can speed things up by sending any requested document straight away. Once our team wraps up, full access returns and you carry on at Real Bet Casino.
A short habit list keeps your account ready at any moment:
- Keep your contact details up to date
- Save copies of your latest bills and statements
- Use payment methods held in your own name